Saturday, December 04, 2010

how to get ahead in social media marketing in one simple step



I'm sure you've been there, sat in some 'what is social media?' presentation and the 'expert' starts with; either the one that goes 'if facebook was a country, blah blah...'
or 'hands up who's on [insert your social tool of choice here].

That's enough now, please.

My heart sinks when faced with 124 slides of examples of this or that social media campaign (90% of which are usually trad gimmickery in shiny object clothing, anyway).

For some reason it seems to be the media agencies that are particulary adept at this...

The time has come to start start setting examples rather than looking at examples*.


And, I'm compelled to say, this talk of the 'future of advertising' is another cop out.
By talking about the future that just gives the lazy and risk averse another reason to not start yet.

I'm more interested in the right now of advertising, we're not on the cusp of anything we're smack bang in the middle.

Let's not see what happens, let's make stuff happen.

*Thanks to Umair Haque who's off the cuff remark I'm adopting as a mantra.

wireWAX

There's been a few stabs interactive video over the last few years but other than the YouTube annotations thing (functionally great but aesthetically a bit meh), there's not much that has really cut the mustard.

I stumbled across wireWAX via Neil Perkin, and on initial investigation it looks more interesting.

Here's what they say:
'wireWAX is the world's first and only user-tagging tool. Unlike simple 'hotspots', wireWAX follows (or tracks) the person or object throughout the scene and creates a fluid and natural user experience for both adding tags and interacting with them. Anyone with an account and access to a video may add, edit and delete tags.'

'

wireWAX allows the adding of images, applications, geo specific data and video within video giving the potential for super-rich cross/deep media and all manner of rabbit-holes.

Have a play with the demo video above.

With some commentators predicting that current growth rates indicate that upwards of 80% of the content on the internet will be video based within the next couple of years wireWAX is definitely one to keep an eye on.

Thursday, December 02, 2010

enough with the consumers thing

It's an old topic but worth saying again once in a while.
Can we please stop with the whole 'consumers' bit.

It's people.

Maybe customers, fans, onlookers even, but enough with the consumers thing.

There's no need.

I just clicked on an article from Umarketing on the launch of ZigTech trainers in the UK.

I was fully expecting fuel for future spleen venting at the inevitable gimmicky awareness-fixated lame stuntness of the 'interactive' Pussycat Doll billboard gubbins masquerading as 'digital' cool.

Unexpectedly, I found my venom diverted by the total inanity of the basic intro statement.

'The cameras enabled consumers to talk to Scherzinger through sophisticated production.'

Do you get the same mental vision as me; hoards of one-dimensional zombie-like pac-man munching drooling mutants?

Even factoring in the presence of a virtual Nicole Scherzinger, it's still all wrong.

Why do we continually have to label people as consumers whenever they are being described in anything resembling a vaguely marketing context.

Lazyitis.

divergent thinking and value creation



One of my favourite and most repeated nuggets borrowed from Sir Ken Robinson is his description of creativity.

Creativity being the process of having original ideas that
have value.

An essential component for creativity being divergent thinking - the ability to think in a non-linear fashion, laterally and be able to see multiple possible answers to a problem.

Sir Ken points to an example where 98% kindergarten kids scored at genius levels when given divergent thinking tests, however the same bunch several years later given the same test and genius levels were down to 15%.

This dip is, of course, following prolonged exposure to 'education', the nub of sir ken's view being that our current education system - based on an archaic industrial revolution production line model - is fundamentally broken.

My thanks to Roy Leighton, who pointed me at this fantastic RSAanimate film that illustrates Sir Ken's RSA lecture Changing Education Paradigms.

Roy was making the connection between this and the work of Japanese philosopher and education theorist Tsunesaburo Makiguchi (1871-1944), about whom I wrote a snippet about last year.

Makiguchi identified the 'central purpose of education as the creation of value', formed around a belief in the unlimited potential and creativity of every student.

He also famously noted; 'Humans cannot create matter: what we can create, however, is value and value only. When we praise persons for their 'strength of character', we are really acknowledging their superior ability to create value.'

create culture



This is an hour or so long but the Converse/Anomaly bit in the first half is the most interesting.

Most notable is Paul Graham from Anomaly's observation.

'If you create culture you don't have to pay to interrupt it'.

A bold claim, culture is complex and multi-layered, but without doubt the Converse/Anomaly strategy of creating actual value first and foremost certainly situates the brand within culture and provides cultural artefacts.

Another way of saying; If you decide to be the thing that people are interested in, then YOU [brand] are targeted by THEM [fans/customers].

And, in an unprecedented second Doddsy quotation in 48 hrs;

'Think of your product/service as the customer's target and your marketing as a way of perfecting their aim.'

brand facebook pages [ghost towns pt2]

'No more fiendish punishment could be devised, were such a thing physically possible, than that one should be turned loose in society and remain absolutely unnoticed by all the members thereof.

If no-one turned around when we entered, answered when we spoke, or minded what we did, but if every person we met cut us dead, and acted as if we were non-existent thgings, a kind of rage and impotent despair would before long well up in us, from which the cruellest bodily torture would be a relief'


William James
, The Principles of Psychology (Boston 1890)

Wednesday, December 01, 2010

gimmix! part 3

We all surely agree that brand experience is the sum total of all interactions, those interactions can take place on many platforms and channels.

Doddsy last week berated an unnamed Creative Director for declaring Twitter to be a great customer service tool.

Instead he suggests that '..[twitter] can be a great customer mood monitor, it can be a great way to field customer complaints, but that's not what we should understand as customer service.'

'Customer service is what happens throughout your contact with the customer. If you do it right, you shouldn't need to have a Twitter presence because your customers will be happy.'

I noticed this prophecy manifesting itself perfectly for poor old Quantas, quite reasonably criticised by Chris Lake of Econsultancy for putting the cart before the horse.

Service enquiries submitted to the Quantas website are met with an auto response which offers only to 'endeavor to respond within 25 business days'. From a no-reply email account, to boot.

That's endeavor to respond. So it might not even happen.

That's fairly shabby by anyone's standards but it's further compounded when we discover this.

The lag (the aforementioned cart) in responding to actual customers, and solving actual customer problems in anything approaching real-time, appears to be hampered by the Twitter department being so busy cooking up gimmicky twitter promotions to reward non-customers with free trips to the Ashes cricket match.

Within 48hrs of a hashtag - #getashestotheashes - appearing around a twitter user with no cricket affinity called @theashes, who claimed annoyance at cricket related tweets aimed in their direction, Quantas PR had booked them up with free flights to Oz from New York.

There's clearly something broken when a basic customer service cannot even be guaranteed within a sensible timescale yet a opportunist twitter stunt can be turned around in 48 hours.

A classic, and all too common, case of the clamour for shiny objects leading only to social media confusion.

Add to that; the left hand not knowing what the right hand is tweeting, and it bears the hallmarks of a hapless brand, desperate to play, but not getting the basic things right first.

Must do better.

Tuesday, November 30, 2010

any guitar and any bass drum...



A nice little movie 'We All Want to Be Young'; the output of studies conducted by BOX1824, a Brazilian research company specialising in behavioural science and general trendspotting, around Gen Y, Millenials, Global Youth or whatever the latest catch-all term is.

Thanks to Gavin for finding, and as he rightly points out 'expect to see this coming to a presentation deck near you soon'...

muji christmas

What happened when the intern at MUJI got sent down to IKEA for the tealights...



Also in full screen glory at muji.com.

HT to the Hidden Persuader.

Friday, November 26, 2010

talent + innovation = dynamite *MUST SEE



This is just about the most amazing thing I've seen on You Tube in recent times.
This fella has built his own percussive pipe organ thing and knocks out a few mean tunes using what looks like kitchen utensils.

The internet was made for stuff like this.

change


Thanks to @trevoryoung for today's twitter nugget.

'Progress is impossible without change and those who cannot change their minds cannot change anything.'
- George Bernard Shaw

rockmelt



Rockmelt, they describe themselves as 'the browser re-imagined'.

I've signed up for the beta to see for myself.
You can too. Go to rockmelt.com and connect with your Facebook id.

sneakerpedia



People + Passion + stories.

Bringing people together, giving them something to do to create their own value.

Top marks to Footlocker.

Thursday, November 25, 2010

lindsay lohan is marc ecko’s AR muse



Here's fashion designer Marc Ecko talking about making his Fall 2010 launch and AR experience, featuring Lindsay Lohan - as the designers digital 'muse'.

Fans can storyform and save their own video by manipulating the virtual Lindsay through various chapters using the web application.

Ecko is reputedly be influenced by legendary American illustrator Robert McGinnis, who's film poster credits include Barbarella, Breakfast at Tiffany's, and umpteen iconic James Bond posters.


The AR bit was made by Boffswana, right here in Melbourne.

i am playr

I'm tickled by the prospect of I AM PLAYR.

'Mixing first person perspective gameplay, interactive video and storytelling through different media to create a rich gaming experience'

Where social gaming, deep media, storytelling/forming/dwelling and community collide.

With muddy boots.

I'm not mentioning the 't' word, Marcus has already told me off for that.



The full story over here.
Thanks to contagious.

fake it 'til you make it 2


A nice slice of wisdom from The Wire as the Eastside and Westside clash on the the basketball court.

Eastside 'coach' Prop Joe is called out by Avon Barksdale for his choice of attire.

Avon: 'How come you wearin' that suit? Its 85 fucking degrees outside and you tryin' to be like Pat Riley.'

Joe: 'Look the part, be the part motherf*cker'

Avon: 'You walking around with a fake fucking clipboard, you can't even read a playbook. Be for real... ya bunch o' bitches!'

There's fake it 'til you make it, and just plain fake it.

Cheers Petar for the nudge.

Wednesday, November 24, 2010

gang of four: free EP download



3 tracks to download, completely legal, from Gang of Four.

A new version of Glass (from '79 debut album Entertainment!), Sleeper (totally new non album track) and I Party All the Time from the forthcoming set Content.

Tuesday, November 23, 2010

if mandela had tweeted

Here's Jonathan MacDonald giving a dynamite talk at TEDx Youth in Manchester tackling the conundrum around the impact of social technologies on social change.

Jonathan asks: 'Is it the tools in our hands or what's in our hearts?'




Genius, Conviction, Imagination, Passion, Persistence, Compassion and Bravery being the seven key attributes he identifies as being in the hearts of people who have changed the world in some way.

He reminds us that Facebook is not among that list.

We now have the tools to propagate what's in our hearts faster and further than at any time in human history.

What are we going to spread?

branding

'Carefully watch your thoughts for they will become your words.
Manage and watch your words for they will become your actions.
Consider and judge your actions for they will become your habits.
Acknowledge and watch your habits for they will become your values.
Understand and embrace your values for they will become your destiny.'

I'm sure @herdmeister won't mind being quoted in the same context as Mahatma Gandhi, and he summarises thus:

'Brand is something you get.
It's the scoreboard, not the game'.

Monday, November 22, 2010

mott the hoople syndrome


Older readers may remember the mighty Mott. Emerging in the late 60's with a power r'n'b style and later morphing into bovver glamsters under the mentorage of one David Bowie esquire, Mott faded somewhat around '73/'74 in an unfortunate tangle of cliche and gratuitous self-reflexivity.

This gave it's name to, a condition known as Mott The Hoople Syndrome.

The syndrome described the point when the subject of Mott's oeuvre became simply that of being in Mott The Hoople.

Sadly this also equates to the bulk of what we see in the postmodern advertising space.
Brands talking about themselves, and to themselves.

Like the Bette Midler character in Beaches.

'That's enough about me...let's talk about you.
What do YOU think about me?'

Thursday, November 18, 2010

incidentally...

It works in practice but does it work in theory?
Or is it the other way round?

Either way there's undeniably a few cute notions in this incidental media theme from Dentsu London labelled Making Future Magic.



At the end of the day their earnestness is admirable but I can't help but be slightly terrified of a near-future where every surface is a media channel to push messaging.

Just 'cos we can do something doesn't mean we should.

Basically I'm thinking this just equates to more noise and sometimes the best thing brands can do is just shut the f*ck up for a bit.

Tuesday, November 16, 2010

more post digital

As the digital-post-digital debate continues I'll point you to this sagely nugget from Russell Davies' blog this week.

'The only way to be a Post-Digital business is to be a thoroughly, deeply, massively digital one. To be digital in culture not just in capabilities. To know how to iterate in public, to do experiments not research, to recognise that it's quicker and better to code something than it is to describe it in meetings. You need to be part of the wider digital culture, to have good sharing habits, to give credit where it's due, and at the very least to know how to do ellipses in Processing.'

Monday, November 15, 2010

less is more



I was recently temporarily seduced by a NokiaN97 handset, with it's myriad of features, sliding keyboard, built-in sat-nav and all the rest.

In the end it went back, it was just too clunky, too complicated and the fact that they had thrown the kitchen sink at it made it ultimately unusable and a time-suck to do even the simplest of tasks.

In the quest for the iphone killer Nokia and many others bow to conventional wisdom that in order to beat the competition you need to cram more 'value', more stuff, more features into your thing.

Jimmy in this office just showed me his John's Phone as the antithesis of that.

They understand that for some people a phone is just that. A phone.
It makes and receives calls. End of story.

No text messaging.
No camera.
No apps.
One ringtone.

Here's their line.

'John’s Phone is the world’s simplest cell phone: you call, you hang up, and that’s it.'

John's phone does contain a simple address book, it's a deliciously analogue paper notepad and mini-pen, it's one nod to personalisation comes in it's 5 colour choices.
Snow (white), business (black), tree (brown), grass(green) and sweet (pink).

Sits alongside the Flip camera in the Less is More file - subset the product IS the marketing - and testament that doing one thing great is always preferable to doing lots of things with mediocrity.

Thursday, November 11, 2010

sharpies



Sharpies were a unique street subculture in Australian cities from the late 60's to early 70's. Essentially the bridge between skinheads and the bootboy faction of glam (a la Slade), the Oz twist of what we called Suedeheads in the UK.

This film is one of the great documents of the time, shot at Melbourne Showground circa 1974 by Sharpie Greg Macainsh.


Looking at this early pic of AC/DC from around '74 by Philip Morris - himself a touch sharp, he just picked up his camera aged 15 and began to capture the 60's rock'n'roll scene he loved - you just know that a couple of years earlier they were the people in this movie.

Fascinating.

Friday, November 05, 2010

junior


I'll be doing a turn as guest talking head at Junior, the Melbourne networking event for young ad creatives, photographers, writers etc on Tuesday 9th November.

It's at the Workers Club up in Fitzroy from 7pm.

All the deets at lifeatthebottom.

Thursday, November 04, 2010

stupidity


This terrified goldfish was sent in to the office in a plastic bag as an attention grabbing stunt by some so-called 'creative' type along with their resume.

Presumably they thought that this bit of wackiness somehow reflected their creativity.

All it reflected was utter stupidity, cruelty and total disregard for the life of a poor creature.

Moronic.

gimmix! part 2



The marketers dilemma when faced with that plethora of shiny objects and whoopee cushions with which to shout and fart into the void.

"I like too many things and get all confused and hung-up running from one falling star to another till I drop.

This is the night, what it does to you.

I had nothing to offer anybody except my own confusion."


Sal Paradise (Jack Kerouac) - On The Road 1951

a small belief can mean you'll never walk alone

Just to re-iterate a point that's been made in these pages many times.
There is a massive difference between a brand standing for something and simply making a vacuous mission statement or concocting some convoluted commercial proposition.

Dynamic engineering for the modern world or some other generic bollocks is NOT standing for something.

It might look nice in some brand onion but means diddly squat to people.
And it's people who you need to connect with.

Standing for something means putting a stake in the ground, drawing a line in the sand or putting up the flag and saying 'this is what we believe is right and this is how we make a difference in the world, today'.

Saying and doing something that actually matters.

Making a commitment.

Doing this saves time and money because you don't have to think and debate and argue the toss about what to do every time and it immediately connects you with others who share that worldview.

A small belief can mean you never walk alone.

I keep coming back to the five questions posed by Tom Peters in Re-Imagine.

1 - WHO ARE YOU?
2 - WHY ARE YOU HERE?
3 - WHAT MAKES YOU UNIQUE?
4 - HOW CAN YOU MAKE A DRAMATIC DIFFERENCE?
5 - WHO CARES ABOUT YOU?

This is where it starts.

Wednesday, October 27, 2010

godzilla '56 part 2 #transmedia rock'n'roll mystery


Regular readers will recall that I posted one side of the great lost Godzilla '56 45rpm 'Freeze Frame Baby' back in February.

The B-side '(1-2-3) Come on Baby (Let's Go)'- note use of double brackets - still remains lost unfortunately, however some promo photographs from the same period - circa '88 - did surface this week.

This rare pic features the (almost) full and definitive line-up.

From left to right:
Surfboy Carter - Fuzz Guitar
Smeg - Space Drums
Neil Rocker - Vox
DJ Elvis - Twangy Guitar

Not pictured is Producer and unofficial 5th member Cowman BassRobot, who is currently busy relaunching Bellboy Records.

music management in the new digital world

Finding and launching a new band today on the internet couldn't be easier.
Just follow the simple steps outlined in this clip by Peter Malkin.

Tuesday, October 19, 2010

I got 99 problems but #transmedia storytelling aint one


Jay-Z and Bing have collaborated to turn the corporate rapper's book launch into a nice bit of transmedia gameification, under the guidance of Droga5 New York.

According to the official Jay-Z website:

'Every single page of JAY-Z’s book will be released to the public before the book is in stores, with pages physically placed in locations related to their specific content. The immersive journey will take players from the projects in the Brooklyn neighborhood where JAY-Z grew up and the London streets where he found inspiration, to the building of his empire in Manhattan and beyond. Fans physically in those locations and those playing online with Bing will be offered never-before-experienced insights into JAY-Z’s highly personal process. In addition to high profile media placements around the world, DECODED‘S three hundred pages will be appearing in places and on objects that have never before been used as advertising. From pools and pool tables to bronze plaques and high-fashion clothing racks; a variety of unexpected surfaces will become the canvas for JAY-Z’s art.'

Point to bing.decodejay-z.com

Immersive, extractable, spreadable, drillable, playable, virtual, real-world, connecting with fans. You have to say it's got the lot.

Note: Jay-Z fans will have to be arsed to install Silverlight and use Bing, of course.


HT to Tommy.

Monday, October 18, 2010

focus on the quality of your storytelling



Couple of good nuggets from Tom Peters for you.
All conveyed in a punchy 1min 55secs, almost like a classic Buzzcocks 45rpm of business juice...

The story is more powerful than the brand.
The best story wins.
So...
Focus on the quality of your storytelling.


HT and finders fee to wethinkthis.

walk your talk


I almost gave full marks to Subaru for this very funny, if somewhat arch, 'launch' of the 2011 Mediocrity Sedan.
'Finally, a car that feels like every other sedan on the road'.

Including the ubiquitous customisation/personalisation tool...
'Do you like glove compartments? And cup holders? Customize your 2011 Mediocrity with this handy tool. You select the options and we’ll price it out for you in “real time.”

The community (ghost town) feature...
'Join fellow Mediocrity fans and friends on all your favorite social networking sites. If you’ve got nothing exciting to say, we’d love to hear it.

BUT....

Follow the click through to the ‘real’ Subaru site - the supposed antithesis - and the experience can only be described as.......a bit mediocre.

Just like any other Sedan microsite, in fact.



The danger when pointing the finger is that there are three of your fingers pointing back at you.

Better be sure you can walk your talk.

Shame.
Close, but no cigar I’m afraid

Friday, October 15, 2010

building an online character

Following yesterdays post, it's worth looking at this case study from Marcus around how he created and executed the Jack character. Something needs to work small if it's going to work big, Jack nails and scales.Building an Online Character

Thursday, October 14, 2010

auf wiedersehen #transmedia pet


The word 'transmedia' sounds science-fiction in itself. Immediate associations with The Matrix and suchlike, understandable in as much as the term was coined in the Henry Jenkins book Convergence Culture with the aforementioned franchise as a key example.

It's taken me a while to fully get my head around this (I'm still working on it) from a marketing/advertising perspective, particularly on how it could play out for less cool or sexy early adopter type of brands.

What on earth does transmedia storytelling look like for dogfood?

But, suppose I was, say, a workwear brand looking for a way to connect with customers and fans, and had bitten the bullet of branded 'content' being something that would deliver relevance, context and branding?

Also suppose, if you can, that the much-loved UK comedy/drama series 'Auf Wiedersehen Pet' had never been written, and was invented by said workwear brand as a piece of branded content and story 'spark'?

The workwear products are integral to the content, obviously, and feature throughout in classic product placement/branded content style.

A very simple example of the principles of transmedia storytelling in practical application, easily achievable in an unlikely category might look something like this.

A weekly video podcast episode distributed via itunes, and a dedicated YouTube channel, while also embedded in the story hub website and on the Facebook fan page.

This distribution strategy giving the opportunity for the 'audience' to subscribe, watch, comment and share on a basic level of (mostly) passive consumption through thechannel of their choice.

It's still a bit one-dimensional and linear though...

There's a nugget in the 37 Signals book 'ReWork' around 'by-products'.
The notion being that 'when you make something, you also make something else'.
Once that penny dropped I started to get it much more.


By-products and subplots introduces the idea of 'drillability' to compliment the spreadability.
The story contains multiple characters and subtexts. Each of these take the story off in other directions, which can be followed by niche factions within a fan group.
And, of course, multiple possible entry points for newcomers.

For example, individual twitter streams for each character, photo albums, playlists.
Spin-off narratives and everything else.

The myriad of social technologies, through which the author-directed story plays out, also invites interaction and participation from the audience, of course.

According to the 1-9-90 law of participation in engaged communities around 1% will then create their own content based on the original story 'spark'.

In the case of 'Where are the Joneses' the Ford sponsored online sit-com from a few years ago, the 'audience' actually edited the script, locations and story threads, and appeared as extras in the episodes.

Each different delivery channel can then communicate a different story element or thread, each of these threads can make perfect sense on their own or can be pieced together by the 'audience'.

As much or as little as suits them.

Coming back to 'by-products', all this content and participation then creates the disruptive possibility that the more conventional advertising and marketing materials (tv ads, direct mail etc) can be by-products of the participatory experience itself, and therefore further rabbit-holes for entry, already loaded with context.

And so it goes.

As I was writing, this piece popped up in my reader from Edelman's Steve Rubel.

'To stand out today it’s critical that businesses create content. Activating your cadre of internal subject matter experts is the surest path to visibility. According to the 2010 Edelman Trust Barometer, the public is increasingly relying on subject matter experts as trusted authorities...The reality is, however, that organizations need to do more than just unleash their subject matter experts en masse. They need to activate them in multiple channels at once and equip them in how to create a compelling narrative'

Finally, props to the fantastic Scott Walker who's been helping with my intermediate transmedia indoctrination...

Wednesday, October 06, 2010

scenius

A new word for the lexicon; scenius, reputedly coined by Brian Eno and quoted in the conversation (of which below is an excerpt) between Kevin Kelly and Steven Johnson in Wired, as they discussed their respective new books.

Johnson: Also, there’s a related myth—that innovation comes primarily from the profit motive, from the competitive pressures of a market society. If you look at history, innovation doesn’t come just from giving people incentives; it comes from creating environments where their ideas can connect.

Kelly: The musician Brian Eno invented a wonderful word to describe this phenomenon: scenius. We normally think of innovators as independent geniuses, but Eno’s point is that innovation comes from social scenes,from passionate and connected groups of people.


via boing boing and @anjali28

your number one research question

There are one or two fundamental, and oft overlooked questions to ask before even thinking about 'how to engage' or 'leveraging social media' or how to 'exploit' whatever new shiny object is saveur du mois.

My thanks go to @shwmackisack for kindly pointing this out in the diagram below.

Thursday, September 30, 2010

one louder



Marty DiBergi: Why don't you just make ten louder and make ten be the top number and make that a little louder?

Nigel Tufnel: [pause] These go to eleven.

Wednesday, September 29, 2010

5 nuggets for a post-digital web 'strategy'

Conveying five ideas in five minutes is one of those good little excercises in getting on-point in your communications.

I have to do one of those presentations in the next couple of days.

Here's my working 5 nuggets for a web 'strategy'.

Nit-picking and heckling welcome.

POLARISE
Trying to appeal to everyone means it will appeal to no-one.
KNOW which side of the bed you are lying on.
Decide what we are FOR and AGAINST.
Getting messages out is easy, getting people to care is the hard bit.
Without a polarising opinion, you can’t find who’s in and who’s out.

COMMUNITY
‘How do we build a community around the brand?’
Wrong question.
But we can find existing communities that are aligned with the brand’s worldview and help them get to where they want to go.
If an existing community exists that supports the brand, who have formed and operate under their own steam, this is pure gold. This should be encouraged, empowered and loved.
Not shut down (seriously, this happens)

DISTRIBUTION NOT DESTINATION
Every piece of content online has ‘viral’ potential built in.
If it is interesting, of course.
To lock interesting content behind walled gardens or convoluted sign-in procedures is missing the point.
An idea can’t catch on or attract new customers if it doesn’t spread.
This is what the web was built to do.
If it doesn’t spread it’s dead.

ADVERTISE IDEAS NOT ADVERTISING IDEAS
So, when is the best time to advertise?
When you have something interesting to talk about.
Product features and benefits are not that interesting.
Stories about how you are making a difference to the world, however, are.

THERE IS NO AUDIENCE
Over 70% of the stuff on the internet was created by people.
Not by brands or even publishers.
No one is sitting around waiting to spectate on your stuff, they are busy making their own.
Remember what Confucious says:
‘ Tell me and I’ll forget, show me and I might remember, but INVOLVE ME and I’ll understand’
Give the people a platform to do things together to create their own value.

Monday, September 27, 2010

appointment to tweet part 2


I'd not seen a twitter hashtag used on a tv ad before, so the AFL final on Saturday (which is effectively Australia's Super Bowl) seemed like a good place to experiment with appointment to tweet theory and see if it sparked anything.

We had a 3 minute edit of the Carlton Draught 'Slo mo' spot taking over a complete ad break and re-edited the end frame to include the tag #carltondraught.

While it's nigh on impossible to say whether it was a success or not (and how would that be measured anyway?) there was indeed a brief flurry of tweets during and after the spot, many of which were tweets remarking on the inclusion of the hashtag itself, and certainly enough for us to claim 'trending' status for those 180 seconds.

To be continued...

Wednesday, September 22, 2010

blogger 'outreach' (yawn)

Probably the last thing the world needs is another 'how to pitch bloggers' article, however, for some reason unknown I appear to have found my way onto some list or other and have become the recipient of a stream of requests to blog about stuff.

I'm potentially happy to oblige, however here's the obligatory check list of things to know if you want me to write something about your thing here.

The same rules apply for any other individual or community that you want to promote with.

1. Do I know you?
If the recipient doesn't know you from Adam then they are unlikely to pay much attention to your pitch initially.
There should ideally be some relationship, before you ask any community or individual to talk about your thing.
- Actually read the blogs, tweets, forum or whatever.
- Find out what their interests are.
- Contribute in their space (leave comments, retweet etc.)
Simply, wading in with your pitch, out of the blue, well, it’s not big and it’s not clever.

*For the reference of potential pitchers out there, and to save you a bit of time, my principal interests are: how old punk stuff relates to modern marketing practices, old punk stuff in general, new thinking on the convergence of media, technology and culture and that, and general nuggets from philosophy and mysticism.

2. Be genuinely authentic
The pitch needs to be sculpted to the individual or community as much as possible.
NEVER attempt to pass yourself off as another person or other such sock-puppetery (unbelievably this really happens..)
People’s bullshit detectors are finely tuned, especially online, they smell it a mile off…

3. First impressions count

Your granny was right when she told you ‘you only have one chance to make a first impression’.
If you get no reponse assume that your pitch was ignored, binned or maybe saved for later.
Following up repeatedly with 'did you see my email?' or even (and this happens too) getting angry 'cos there was no repost of your thing, is creepy, spammy and plain stupid. By this time you've blown your chance of getting written about, ever.

4. Stick around
Seeds, once planted, need watering and once they start to grow they need pruning*.
Be ready with more information or answers to potential questions.
Be available to your pitchees, and say thank-you if they do write or repost something.

Remember:
Most blogger types are pushed for time (I work for a living doing something else, this blog is principally for my own amusement not a full-time job) and are probably being pitched by loads of others. The easier you make it for them to cover your stuff, the more response you'll potentially get. Likewise wham-bam-thankyou-ma'am is a two way street.

*Real plants need feeding with bullsh*t – that’s where this analogy falls over but roll with me, please

Thanks to Pete for genuinely authentic and for explaining the meaning of Verisimilitude to me, during the production of this note.

Friday, September 10, 2010

don’t need a weatherman to know which way the wind blows



There's now way I was ever going to not post this clip.
Dynamite from Google, demonstrating the new Google Instant predictive search feature, which they anticipate will both speed up the delivery and relevance of search results.

In other news, the likes of Steve Rubel, are predicting that Instant could mean the death of SEO.

'Google Instant means no one will see the same web anymore, making optimizing it virtually impossible. Real-time feedback will change and personalize people's search behaviors.'


Like in Jurassic Park, 'life will find a way' but between this, what Google is doing with Priority Inbox - now working on being able to filter which emails you want and which ones you do not want by looking at what you read/respond to and the ones you don’t open or respond to, thus seriously upping the ante on PERMISSION BASED COMMUNICATIONS, and rumours of an itunes rivalling music service launch later this year its all about Google at the moment.

Tuesday, September 07, 2010

early failed experiments in behavioural targeting


Alexander the Great, at the time - 335BC - probably the most powerful man in the world was taken to meet the homeless bum anti-philosopher, Diogenes 'the Dog', who could often be found sprawled out on the steps to the Parthenon in Athens.

Standing above him, the great General enquired:

'Is there anything I can do for you?'

'There is', replied Diogenes , 'Stand out of my f*cking sun.'

Monday, September 06, 2010

some product


'Sex Pistols' is the latest in a series of unique frangrances from enfant terrible de parfum Etat Libre D'orange.

Following on from the Garbot and Dietrich inspired 'Jasmin et Cigarette', the what can only be described as spunky 'Secretions Magnifiques' (the label pic explains all) and the admittedly somewhat questionable 'Fat Electrician'

One hopes that this product performs better than other previous Pistols brand extensions that included 'Piss Lemonade', 'Vicious Burgers', 'Rotten Bars' and 'Fatty Jones Chocolates'.

Friday, September 03, 2010

the beat of new york

.


I found this very cool little movie created by German film production agency Stereoscreen. The movie was made from bits and pieces collected after shooting an ad for Mercedes in New York.

A bit like a what-we-did-on-our-holidays, and an excellent use of a day off in the Apple.

The drummer fella is also a bit of a star.

Gute arbeit.

Wednesday, September 01, 2010

the scourge of inane drivel


Someone said to me the other day:
'If you think the web is noisy, just wait 'til it actually gets started...'
Alluding, of course, to the imminent web 3.0, 'internet of things' and all the rest of it.

Someone never told McDonalds - with their Angus Axiom pointless bollocks generator (spam your friends on twitter and facebook, natch) - that, even in it's 2.0 current incarnation, there is still quite enough banal, inane drivel out there in internet-land, thank you very much.

Make it stop, please.

never mind the proposition


Inspired by this presentation by @garethk, in which he notes that 'changing our behaviour changes how we think'.

In other words, whereas traditional advertising operates on a 'think then do' premise, in the post-advertising (mostly) digital space that notion is flipped.

It becomes 'DO then THINK'

In order to 'DO' we need to be inspired rather than targeted.

We'll be inspired by brands who align with things we care about in OUR world.

That's not the world of 'commercial proposition'.

I've also been obsessed with Dan Pink's book 'Drive' lately, in which he notes the 3 primary drivers or motivators of behaviour in the conceptual age.

Autonomy
- the desire to be in control of our own destiny
Mastery - a need to get better at whatever it is we do
Purpose - this is the biggie, the need to contribute to something bigger than ourselves.

So this graphic is a nod to Gareth and Dan, it makes a splash in presentations (for those over a certain age at least...)

For more on 'Purpose Ideas', and in particular it's context within the advertising/marketing space, I also recommend the Mark Earls Banana book.

Tuesday, August 31, 2010

the wilderness downtown


Well, this is just about the coolest thing on the interwebs just now.

It's an interactive, personalisable music video by Arcade Fire.

Utilising images from Google Street View, the video explodes over multiple Chrome browser windows, the personalisation occurs as you can feature the house you grew up in as part of the video, and send a postcard to your younger self with some advice from the older, wiser you.

Plays to rule #1 of viral club.
Connect with fans, first.
They share it because they are in it.


Go and play http://www.thewildernessdowntown.com/

Thursday, August 26, 2010

appointment to tweet

'Appointment to view' was a term used back in the day - before the introduction of devices like the pvr caused major disruption - to describe the experience of tv viewers who tuned in to programmmes broadcast at scheduled times.

Major spectacle-based advertising like the Super Bowl spots in the US and more recently stuff like Cadbury's Gorilla in the UK - which 'premiered' in the break of the Big Brother finale a couple of years back - also played to that notion.

With that in mind i'd like to suggest a new term into the marketers lexicon, with a nod to how the real-time back-channel commentary afforded by twitter (and the #hashtag) has emerged as an unlikely saviour of the live tv spectacle, as exemplified by recent transmediafication of political elections around the globe, things like the X-Factor and the unfathomable popularity of Masterchef, here in Australia.

- Enhancing the ‘scheduled’ viewing experience making it more entertaining to watch ‘live’
- Making it interactive and social on a many-to-many basis
- Connecting fans with other fans

Appointment to view shall henceforth be known as 'Appointment to Tweet'.

Thursday, August 19, 2010

slo mo

There's a long history of epic, beautifully crafted 'made from beer' ads for Carlton Draught at Clemenger BBDO, where I now work.

From 'the Big Ad' to 'Flashbeer'and many in between.

This new one, Slo Mo, is no exception.

Enjoy.

Tuesday, August 17, 2010

LOLcats revisited

Sometime ago I speculated on the earliest known incarnation of the LOLcats meme, tracing it potentially back to 19th century Hampshire.

That speculation remains speculative, however all at Boat International Headquarters are grateful to Pierce from onlineeducation.org for alerting us to this infographic detailing the 'known' story.

value again

The story goes that one day, as Socrates was philosophising about one thing or another, an acquaintance approached him and said, “Socrates, do you know what I just heard about Diogenes?”



Socrates: stopped the acquaintance and asked him to pass his message through the Triple Filter Test.

The three filters being:

1. Truth. Have you made absolutely sure that what you are about to tell me is true?
2. Goodness. Is what you are about to tell me about Diogenes something good?



3. Usefulness. Is what you want to tell me about Diogenes going to be useful to me?

The fella was flummoxed as he could not back up the message with any of the 3 criteria and trotted off bewildered.

And Socrates never found out that Diogenes was shagging his wife.

This story retold from Jonathan MacDonald's excellent blog.

It made me recall the theory of value I posted about some time ago.

The components of tangible value being:

1. Beauty
2. Gain
3. Good

Notice that truth is not present in this triangulation.
For Socrates too, there was probably no value for him in knowing the truth about what his wife and Diogenes were up to.

There was a story I heard about a doctor with a pregnant Muslim woman patient. She asked for a line to say she was not pregnant when the truth was, she was.
The reality was that the woman faced being potentially murdered to preserve the 'honour of the family'.
The doctor took the view that the value of life was more important than the value of 'truth', and issued the note.

From an advertising perspective (that's what this blog is supposed to be about, after all) though the triple filter test is a good rule of thumb.

Truth - is the message being transmitted actually true and transparent? Or is it at least a 'true lie' - a story we are happy to tell ourselves?

Good - Is the world a better place for knowing or acting upon this thing?

Useful? - How does our product/service/message enrich the experience of the customer and make them want to share it?

Kinda thing.

Monday, August 16, 2010

the biters



No real reason for posting this other than it's Monday and it's the official NGOTB tune of the week.

Reminds me of pre-punk glitter/bovver boys like The Jook, Milk'n'Cookies (ask your dad/grandad), The Boys and maybe Hammersmith Gorillas with a dash of punchy power-pop melody and almost (gasp!) Cheap Trick hookiness.

The kids are alright.

trending on facebook

Booshaka reputedly measures which topics are trending on Facebook in semi-realtime.

www.booshaka.com


There’s about a dozen categories, including 'brands'.

When I last looked it was Hyundai and Ferrari top 2 trending brands.

The Hyundai trending article is a free car givaway promotion.
The Ferrari item is Ferrari Corse Clienti, a Ferrari Racing Day event in Budapest.

Which kinda tells it’s own story from a gimmick vs true fan-dom point of view...

Friday, August 13, 2010

smells like rockin' robin



Firm fave, Mark Vidler aka Go Home Productions is back with a new EP.

'Rockin' in San Francisco' contains three new tracks, including 'Smells Like Rockin' Robin', an outrageous Nirvana/Jackson 5 combination.
Ludicrous conceptually but somehow really works.

Get the full EP at gohomeproductions.co.uk

Tuesday, August 10, 2010

ghost town



'This town is coming like a ghost town'

So said the Specials in '79 and so it goes with the continued fascination with amassing hundreds of 'fans' to branded facebook pages where nothing ever happens.

The Facebook ghost towns.

Wikipedia's description of the ghost town goes along the lines of:

'Factors leading to abandonment of towns include depleted natural resources..roads bypassing or no longer accessing the town...economic activity shifting elsewhere, human intervention such as highway re-routing, and nuclear disasters (such as Chernobyl).'

Nuclear disasters aside all of the above apply to these desolate online spaces.

The avatars are there, for sure. A small glimmer of recognition that human life once inhabited these spaces for one brief 'like' moment.

In the absence of anything to DO, these settlers moved on.

What's the value of a Facebook fan?

Nothing, until you make it valuable.

Facebook fandom in an unactualised state is simply a low level permission asset, a bunch of people who don't particularly mind being spammed or opportunists happy to recieve free product.

Like most cases of shiny object syndrome, it's a case of technology for technologies sake.

Give it purpose, some meaning and a shared goal. Give those fans something to DO.
A reason to be connected to the brand, and to each other then theres the chance for all that potential fandom to be realised.

Better still, is find the community that already exists, that already has purpose and already has a goal. Find them and help them get to where they want to be by being useful.

So, how do we get people to engage with [our brand]?
How about, how does [our brand] engage with people?

'Do you remember the good old days before the ghost town?
We danced and sang as the music played inna de boomtown...'

Wednesday, August 04, 2010

the macintosh way

The influence of Guy Kawasaki has been apparent through these pages for a long time. Alongside Seth, Tom Peters and intermittent bursts of Malcolm McLaren pretty much all of the notes in this blog have been touched by the output of those minds in some way.

This week I've been fortunate enough to receive, from Guy, the working manuscript of his forthcoming book, Enchantment, to both read and fiddle with.

That's newsworthy in itself, I can't reveal any of the content at the moment but suffice to say it's dynamite, and his legend status has only increased for me.

In other news, Guy's first book, The Macintosh Way is now available online for free, some 20 years after it was first published.

On perusal I was struck by two nuggets in the early chapters.
Remember, this is 1990, as Guy describes the Macintosh way with regard to marketing.

Evangelism is sales done right. It is the sharing of your
dream with the marketplace and the making of history with
your customer. Evangelism is the purest form of sales. A
Macintosh Way company doesn't sell; it evangelizes.

Giving information and support to [fans] is word-of-mouth
advertising done right. [fans] are a medium
like print or television, but you can't buy them. You have to
earn them.


As every planning deck in recent months seems to include the obligatory paid-owned-earned slide and every tom, dick and social media expert illuminates us with the notion of co-creating with customers as the way forward, it's worth noting that these are not new ideas - or social media ideas - but plain and simple business sense ideas, that have been around, if you knew where to look, for longer than you might first imagine.

Tuesday, August 03, 2010

geek stationery


In the same manner that many iphone and ipad apps have an interface that mimics 'analogue', it also comes to pass that analogue interfaces should mimic their digital cousins.

So it goes with the Notepod notebooks. Yer actual paper notebook that looks like an ipad, ideal for for sketching out those proto app ideas.

Wednesday, July 28, 2010

what the papers say

A few articles this week in the australian press and ad industry media around my favourite subject.

Me.

The first out of the traps were The Age.
The Age is a broadsheet paper, one of the big two - the other being The Australian (I did an interview for them which they never published, I can't for the life of me figure out why they thought the announcement of the Aussie general election was somehow more newsworthy).

There was also a brief piece in B&T, a clearing house for all marketing, advertising, PR and media.

Ad News also ran the story.

The favourite is the piece from CampaignBrief. Arguably the most popular ad industry mag/blog, it also benefits from the quaint habit of it's readers to comment anonymously.
Proper old school.

I've still not heard from mumbrella or DigitalMedia.net.

Tuesday, July 27, 2010

product of the week #342

So you're standing in the 7-Eleven, a bit peckish and fancy a biscuit.

But what to choose?

Do I want a KitKat? Or Oreos?

But wait. I can have a KitKat/Oreo mash-up.



In terms of 'experience' it's about 70% KitKat, 30% Oreo, with the Oreo part heavy on the cream rather than cookie.

Another example of the 'truly special' relationship between the UK and USA.
More so than the conspicuously phoney Obama/Cameron love-in, anyway.

Thursday, July 22, 2010

#electionWIRE

Thanks to #electionWIRE from Youthscape - and this commoncraft style clip, I'm starting to get my head around the Australian election.



HT Gavin.

flipboard

I'm liking the look of Flipboard. It's an ipad application that creates a 'magazine' containing all the content people are sharing from your various social streams, plus other content curated by flipboard, in a nice 'analogue' style mag format.

They say:

'Flipboard is the worldʼs first social magazine. Inspired by the beauty and ease of print media, Flipboardʼs mission is to fundamentally improve how people discover, view and share content across their social networks.'

I just need an ipad now.

look back in anger


Seneca argued that anger did not spring from 'uncontrollable eruption of passions' but from reasoning. When things don't happen the way we expect or have rationally formed ideas about what should normally be the case, thats when we get angry.

So our propensity for anger can be tempered by altering our ideas about expected outcomes.

There are two principle catalysts for word-of-mouth, which Seth kindly reminded us of the other day. The second is commonly forgotten.

'Word of mouth is generated by surprise and delight (or anger)'.

I'll remember this the next time I am trying to get resolution from some automated telephone robot.

Wednesday, July 21, 2010

findability


There's school of thought that goes something along the lines of; in conventional advertising material the 'message' (implicit or explicit) and the look and feel are the more important elements versus functionality; whereas, broadly speaking, in a piece of interactive media ie a website or application how-it-works is ultimately the overiding consideration rather than how it looks and speaks.

I've loosely cribbed that statement from a post by my good friend Alan Wolk, though I can't now find that particular article on his blog, the Toadstool, but suffice to say there are plenty more nuggets in there for your perusal.

I would add to this the notion of findabilty as being another consideration that is oft overlooked.

The most well designed and crafted website with the most rigourous user experience planning and the greatest resources and utility matters little if it it cannot be found.

This week I've been coming back to the subject of distributed content as opposed to the campaign microsite (or facebook fan page, for that matter) in some of the discussions we've been having.

It's no longer the case where advertisers can confidently talk about the reach of a campaign or communication. We still hear talk of 'driving' attention to a particular site or thing.

Due to the fragmentation of media (and attention) it's now more difficult to reach an 'audience', in fact one of my favourite nuggets (i can't remember where I heard it) goes along the lines of 'your competition for attention on the internet is EVERYTHING ELSE on the internet'.

This is not just about SEO or search , it's about discovery or serendipity, if you like.

Of course, as we know, around 60% of the touchpoints I'm likely to encounter on a buying journey are non-brand driven, word of mouth, independent reviews etc but
at the very least brands need be there when their customers are reaching out to them for information, wherever that may be.

Three things to consider:

1. Choosing the right places to be, where the the most valuable connections are likely to be made. It may be that Facebook is not necessarily this place, shock! horror!
I'm a fan of Steve Rubel's 'embassy' thinking. Particularly for non-sexy brands.

2. Being interesting, useful and valuable once you are found. What do the people who have found you care about? How can you be of service?

3. And when that connection is made, make sure that all roads lead to Rome.

pic hat-tip to Found magazine.