Friday, January 30, 2009

service-positive interactions

Sick to death of hearing about the umpteenth 'great use of twitter'?
Well this one is actually a great use of twitter.
Not some douchebag personal branding twitter spammer bullsh*t.
But a service-positive interaction. (thanks Alan)

If you haven't already (it's spread like wildfire) read this story on the mrtweet blog about how CoffeeGroundz Cafe in Houston, Texas almost doubled their clientele using twitter in a service positive manner.

What's more, the initial interaction was CUSTOMER-DRIVEN, then vendor adopted.

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