As we all know;
'please stay on the line, your call is important to us'
translated into English actually means...
'We don't give a shit about your problems, everyone in this office is on the other phones flogging our sub-standard product to some other poor suckers, we'll get to you at some point when we've ran out of douchebags to fleece'.
My strategy has always been to call the sales number rather than customer service number, this seems to always get a result, particularly with mobile phone companies and utilities.
Those days could be over...
FastCustomer is an app that waits on hold for you, then rings your phone once a human customer service agent is on the other end of the line and ready talk to you.
App of the week.