Wednesday, October 31, 2012

there's a bit of magic in everything, and some loss to even things out

The majority of the readers of this blog seem to come from in and around the greater New York area and from broadly round that eastern part of the USA that has been the worst affected by Hurricane Sandy.

So this post is just a message of support from Boat HQ to all of you out there, hoping that the worst is now over and that everyone can shortly start to pick up the pieces and get back into the swing as soon as possible.

I recall listening to an interview with - quintessential New Yorker - Lou Reed that was being conducted in a mid town Manhattan hotel room.

In between questions the journalist commented that it was becoming hard to hear Lou's answers because of the noise of the traffic outside the window.

To which Lou Reed responded 'It's New York. What do you want me to do?'.

Knowing the stoicism of many of my east coast buddies, this week's events won't be too much of a problem.

Finally, and on a customer-service-as-marketing note, we were interested to learn from Business Insider that many of the major banks have agreed to waive a number of fees for customers in New York, New Jersey, and Connecticut through till Wednesday.

Citibank, Capital One, and Chase customers will pay no fees on many items including extended overdraft, returned Item and insufficient funds Fees, late fees on credit cards, and also loans, including mortgages until the the storm is over.

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