Showing posts with label tesco. Show all posts
Showing posts with label tesco. Show all posts

Friday, June 18, 2010

does not have scale


Jack Cohen knew about the importance of scaleability in 1929 when he opened the first ever Tesco store, in Burnt Oak near Harrow in NW London.

He'd be a tad disappointed at the counter sign on his Goodge St Tesco metro branch.
i dont think this is what he had in mind.

'This counter does not have scale'
Presumably this counter that has a fixed number of transactions it is capable of processing, which will never change.

'We are unable to take payment of any weighted items'
Not only that, it seems it can only process 'virtual' goods.

Wednesday, October 08, 2008

customer-centric

I read something the other day, can't remember the exact quote but it concerned the early days of Amazon when they were struggling to turn any profits.
The head Amazon fella gathered the the team and advised; 'Lets not be scared of what the competition does, lets be scared of what our customers do - because that's who we have a relationship with'.

In hard times being customer-centric is more important than ever.

The supermarket we love to hate, Tesco.com, are being customer-centric and pro-active in helping their customers save a few quid off their shopping.
When shopping online you are given the chance to quickly and easily compare cheaper alternatives to the item you've selected.

Of course, it's win-win for Tesco as the cheaper alternative will often be their own brand.

It's not a big idea, it's a small one - every little helps though (is that Tesco or Asda - I can never remember)