There's an inevitable-ness about this service that is both wonderful in it's inventiveness and yet frightening in as much as 'has-it-really-come-to-this'.
'Rewriting the rules of customer support.'
Connect directly to real people who have worked in big companies and are willing to help when the company can't or won't.
They say “We started INSIDR because we feel helpless when we have to call customer support. We decided to find a better way – that relies on real people and not company politics – to solve the problem.”
Not only that, the potential to lift the lid on customer services practices that we all suspect to be true , yet have no proof, can only be a good thing.
In the office the other day, we discussed the one whereby an customer service person says 'thanks, I'll add a note to your account about that' followed by some typing noises.
Are they really adding a note to my account?
Or just tapping the keyboard?
If indeed they are adding a note, what does it say?
I never get to see the note, anyway.
Does the note say 'annoying douchebag, get rid of him as quickly as possible.'?
What kind of flakey data is being generated about me, that I will never see?
Story via Techcrunch.
And thx to ProjectVRM mailing list.