Showing posts with label authority bias. Show all posts
Showing posts with label authority bias. Show all posts

Friday, April 05, 2013

blessed are the cheesemakers

Not meant to be taken literally. It, of course, refers to any manufacturer of dairy products.

Except perhaps not all cheesemakers are equal.

I've read and re-read this recent article from the New York Times regarding the artisan cheese boutiques of New York.

The writer observes that 'some of the most amusing and captivating writing in the city is being produced in the service of cheese.'

For instance see the labels below scribed by Martin Johnson, manager of Gastronomie 491, a market and cafe on the Upper West Side of Manhattan.



His rock'n'roll description of Calcagno, an Italian sheep cheese is particularly fetching.

“Big and floral in the very best way possible, this firm Sardinian sheep has the cool unaffected strut of Mick in his prime, Lou in middle age or Polly Jean today.”

From the marketers point of view we should note that in a commoditised market with many similar choices then a simple way to differentiate is to simply have a better story.

Particularly if the story allows the buyer to tell themselves they have made a better choice, and gives them a reason to tell other people how smart/cool/in-the-know they are.

So the cheese buying journey is certainly another one whereby standard economic theory of the c*nsumer, armed with full information, doing cost-benefit analysis and making rational decisions in their own self-interest goes right out the window.

The psychologist Barry Schwartz, a professor of social theory and social action at Swarthmore College and author of (essential reading) 'The Paradox of Choice', calls this outsourcing connoisseurship.

“Many people want the patina of connoisseurship on the cheap, so they contract out the decision-making process. [this way] you get the benefits of discernment without paying the psychological price of having to make difficult choices and distinctions. You’re happy because you’ve been told what to get and don’t know any better.”

Indeed Steve Jenkins, the cheese 'expert' at Fairway Market remarks...

'The customer has no idea what he or she wants, the customer is dying to be told what they want.”.

Perhaps that's a slightly skewed view - as with social media 'experts', cheese experts display symptoms of a somewhat subjective validation - but there can no doubt that in this instance the cheese buying process is a highly social one, and one which falls into both the copying of 'experts' bucket and also the peer-copying category.

Those who are prone to outsourcing their connoisseurship of cheese will without doubt outsource their connoisseurship in many other categories.

Schwartz also notes that '...people become paragons of taste simply by taking someone else’s advice'.

Indeed, in my record shop days we routinely employed a similar tactic, and wrote detailed descriptions of the latest US or Italian imports on stickers attached to the sleeves.

('116bpm funk guitar led balearic chunky chugger peppered with JB horns, Chas'n'Dave keys and Doobie Brothers riffs - massive Pelican Club tune! - there will be a prize for the reader who can identify that one)

As the title of the post is from Life of Brian it's seems apt to finish with another much quoted excerpt.

Brian: Look, you've got it all wrong! You don't need to follow me. You don't need to follow anybody! You've got to think for yourselves! You're all individuals!

Crowd: [in unison] Yes! We're all individuals!

Brian: You're all different!

Crowd: [in unison] Yes, we are all different!

Man in crowd: I'm not...

Crowd: Shhh!

Wednesday, August 22, 2012

no nurse, I said remove his spectacles

I was called by a leading Australian publication the other day to comment on the main Australian political parties usage of social media, and speculate on the influence it may have on the outcome of the forthcoming federal elections.

I gave the topic some degree of consideration and sent them back a thoughtful piece about shared meaning, the ad-hoc nature of communities online and how in the connected world ideas are adopted by groups who find them salient.

I went on to lament the poor efforts of the big two parties to engage in any meaningful way and preferring to simply pushing their desired meaning onto the voters in social networks in the same way that they have done with mainstream media.

I also speculated that the banality of much of the content delivered by the parties was in fact a highly tactical move to bore the electorate to death in order to invoke the inherent status quo bias. In reality we know that this-or-that policy has less influence on voter behaviour than simply whether the candidate looks like they know what they are doing.

Dan Ariely even hypothesised recently that we prefer to elect corrupt or corruptable candidates because government itself is inherently corrupt so the candidate needs to be able to operate in that kind of space.

To the point of the story, they never published any of my comments.

Instead they elected to publish a stream of inane drivel about each party's number of Twitter followers, what an infographic is, and how Julia Gillard once had a hangout on G+ blah blah.

Now I couldn't care less if the use my material or not, but I noticed that I had become a victim of my own biases.

In this case a big bit of the authority bias, with a touch of the representativeness heuristic.

In decision-making, authority bias is the tendency to over value the opinion of someone who one views as an authority or expert.

In my case I overestimated the intellectual level of debate to the same level that I overestimated the 'authority' of the publication.

The reality being that the conversation was happening at such a low level that made Mashable look like New Scientist.

Here's another - and this is one of my favourites - everyday example of the authority bias in action.

A physician ordered eardrops to be administered to the right ear of a patient suffering pain and infection there. Instead of writing out completely the location 'Right ear' on the prescription, the doctor abbreviated it so that the instructions read 'place in R ear'.

Upon receiving the prescription, the duty nurse promptly put the required number of ear drops into the patient’s anus.